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A New Standard in Chargeback Prevention

Highly effective chargeback prevention at an unbelievably low price

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Everything you need
at your fingertips

Our whitelabeled solution makes it easy for payment facilitators to offer powerful chargeback prevention and subscription management tools. With a simple, plug-and-play integration, you can seamlessly provision advanced digital solutions like Ethoca's Consumer Clarity and Smart Subscriptions through a unified platform.

White-Labeled Self-managed Platform

ResolveLab puts you in the driver’s seat. Easily resolve pending chargebacks by refunding transactions within your existing systems. No need to expose your data or rely on third-party support. This means lower costs and increased security.

A Wider Network and Global Coverage

ResolveLab works for any issuer within the Verifi CDRN and Ethoca Alert network, giving your merchants protection for transactions throughout North America, Europe, and Asia. And with our unified platform, you won’t need to manage separate accounts.

Manage Multiple Users
and Accounts

With ResolveLab, PayFacs, Marketplaces, and PSPs can manage multiple merchant accounts, all from the same dashboard. Administrators can control access for individual password-protected user levels, providing additional flexibility.

Robust and
Valuable Reporting

Easily track and measure chargeback prevention success with our advanced reporting features. Built-in templates create clear, easily understood charts that convey the most relevant data at a glance.

Advanced Search
and Export

Locate the specific data you’re looking for with our advanced search capabilities. You can also export any data from the system, based on your search criteria or manual selection.

Intuitive, User-friendly Interface

Our intuitive, user-friendly interface means your merchants can begin using the system right away. Straightforward operation means a simplified learning curve and stress-free staff training.

Custom Notifications
& SMS

You can customize alert notifications based on the needs and preferences of your merchants. Notifications can be set for each user separately using both email and SMS messages.

Increased Protection
at a Lower Cost

Resolving payment disputes has never been easier – or more affordable. A flat platform fee grants direct access to the latest chargeback prevention technology at prices well below the industry average.

5 Minutes ago To update your emails preferences click here . If you have any questions, contact us at support@resolvelab.com © 2023 ResolveLab. All rights reserved 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 $ Access ResolveLab You have a pending dispute inquiry Pending inquiries Disputed amount Please log into your ResolveLab portal for more infomation and avoid the pending chargeback.
Overview Summary of your account Merchant Menu Setup Enter keyword Chat with an Agent Chris Burns 2 07/13/2023 - 01/09/2024 Chargeback Alerts 0 1 2 1 2 3 4 5 6 7 8 90 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9     0 1 2 3 4 5 0 1 2 3 4 5 6 7 8 90 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9     0 1 2 1 2 3 4 5 6 7 8 90 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9   0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9     -$117,614 Unresolved Resolved Revenue Impact Report Date Dispute Notifications A quick glance at your total disputes Jul Jun Aug Sep Oct Nov Dec Jan 160 120 80 40 0 Top 5 Issuing Banks Bank Of America Wells Fargo Other Chase Fifth Third Bank Wells Fargo: Bank Of America: Aug 33 22 11 14 10 Chase: Fifth Third Bank: Other: Disputes Ratio Ratio of disputes to transactions Disputes Total Transactions Jul Jun Aug Sep 160 120 80 40 0 Disputes Outcome Summary of outcome for your disputes inquiries Chargebacks Resolved Unresolved Resolved 230 65.8% 25.4% 10.6% Card Types Dispute Notifications by Card Types Other Visa Mastercard Visa 386 45.1% 40.2% 15.8%
Copy and paste multiple merchant accounts straight from Excel or Upload a file Add new row Continue Merchant ID Merchant Descriptor Merchant ID What’s This? Billing Descriptor What’s This? Acme Corporation Acme-Store002-800-394-0205 Acme Corporation Acme-Store001-800-457-5149 Connecting to networks Enhancing intelligence Analyzing patterns Gathering Data
104317314 Due in 23 hours Pending Resolve Dispute 104291092 Due in 24 hours Pending Resolve Dispute 104291092 Due in 14 hours Pending Resolve Dispute 104317314 Due in 7 hours Pending Resolve Dispute 104291092 Due in 6 hours Pending Resolve Dispute 104317314 Due in 6 hours Pending Resolve Dispute 103604788 Due in 1 hour Pending Resolve Dispute Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation 11.99 USD 59.99 USD 24.99 USD 59.99 USD 120.00 USD 24.99 USD 11.99 USD 104317314 Due in 23 hours Pending Resolve Dispute 104291092 Due in 24 hours Pending Resolve Dispute 104291092 Due in 14 hours Pending Resolve Dispute 104317314 Due in 7 hours Pending Resolve Dispute 104291092 Due in 6 hours Pending Resolve Dispute 104317314 Due in 6 hours Pending Resolve Dispute 103604788 Due in 1 hour Pending Resolve Dispute Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation Acme Corporation 11.99 USD 59.99 USD 24.99 USD 59.99 USD 120.00 USD 24.99 USD 11.99 USD ID# Dispute Date Status Search Inquiries Descriptor Amount Confirm Refund You have refunded this transaction in order to prevent the chargeback Confirm Refund
Chargebacks Prevented 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 1
First Name User Role Created On Status 08/10/2022 03/13/2023 Admin Merchant Staff Huson Dawn Martinez Lauren Active Active Users Add User Last Name LM DH Inactive 12/04/2022 Harris Merchant Staff Larry LH 02/15/2023 04/10/2023 09/07/2022 02/26/2022 inactive Active Active inactive Merchant Staff Admin Merchant Staff Merchant Staff Merchant Staff Rivera Nick Smith Chris Ortega Jamal Garcia Jessica Chiang Krystal 04/30/2022 Active JG JO CS NR KC 12/04/2022 Merchant Staff Harris Larry Inactive Active LH Add User First Name Last Name Larry Harris User Role Merchant Staff
Disputes Outcome Summary of outcome for your dispute notifications Chargebacks Resolved Unresolved Resolved 2320 65.8% 25.4% 10.6% Chargebacks Prevented Disputes by Resolution Type Refunded $351,164 33.3% 56.5% 10.2% Pending Refunded Accepted By Response Time Dispute notifications by Response Time 16-24hrs Under 8hrs 8-16hrs Over 36hrs 24-36hrs Jan Dec Mar Apr May Jun 100 80 60 40 20 0 Disputes by Location A quick glance at your most at risk locations United States: 3565 Australia: 2067
Descriptor Acme Corporation Card Number Status Source Transaction Amount to Dispute Date 03/14/2023 - 03/24/2023 03/14/2023 - 03/24/2023 Received Date Apply Cancel Verifi 414560******4066 Refund 24.99 USD Card Type Visa Today Yesterday Last 6 months Last 7 days Last year March 2023 S 5 12 19 26 M 6 13 20 27 T 7 14 21 28 W 1 8 15 22 29 T 2 9 16 23 30 F 3 10 17 24 31 S 4 11 18 25 April 2023 S 2 9 16 23 30 M 3 10 17 24 T 4 11 18 25 W 5 12 19 26 T 6 13 20 27 F 7 14 21 28 29 S 1 8 15 22 Custom Range Last 30 days Last 30 days Apply Cancel Select all Reset to default ID# ID# Client Name Client Name MID Descriptor Transaction Date Amount Amount Card Type Card Type Card Number Dispute Date Dispute Date Source Status Status Copy CSV Excel Print
Resolve Dispute Resolve Dispute Resolve Dispute Resolve Dispute Resolve Dispute Resolve Dispute You have a new Notification! New Dispute Notification 1 Next Back STEP 1 N otification You'll receive an easy-to-understand notification email when an dispute has been filed. Transaction Date                 Amount                    Card Type            Card Number 01/11/2023 17.49 USD 436277******4503 01/11/2023 17.49 USD 436277******4503 Next Back STEP 2 Use the details listed within the notification like date, amount and card number to identify the transaction in your internal systems. Identify NR Resolve Inquiry Resolve Dispute Due in 1 hour 103604788 Company, Inc. 05/16/2023 11.99 USD 414560******4066 Verifi Next Back STEP 3 Refund Refund the disputed transaction within 72 hours in your payment gateway or however you would normally process refunds. Process R e fund $17.49 Amount to Refund R e ason Dispute Resolution Your payment gateway Finish Back STEP 4 Confirm Mark the dispute notification as refunded from the dropdown on this portal. That's all there is to it! Resolve Dispute Confirm Refund Resolve Inquiry Resolve Dispute Notifications Search Notifications List of all your dispute notifications All Disputes Dispute Date
5 Minutes ago To update your emails preferences click here . If you have any questions, contact us at support@resolvelab.com © 2023 ResolveLab. All rights reserved 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 $ Access ResolveLab You have a pending dispute Pending dispute Disputed amount Please log into your ResolveLab portal for more infomation and avoid the pending chargeback. You have a pending disputes! resolvelab.com 2
Chargeback Prevented Chargeback Prevented Chargeback Prevented Chargeback Prevented Chargeback Prevented Chargeback Prevented Chargeback Prevented Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Pending Resolve Dispute Descriptor Notification Date Status Search Disputes Transaction Date Amount

Resolve payment disputes
before they become chargebacks

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