Resolve payment disputes
before they become chargebacks

Our self-service platform enables online sellers to resolve customer disputes directly with the issuing bank, reducing chargebacks by up to 30%.

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Works with the industry's largest payment providers and merchant technologies

Introducing ResolveLab

Advanced technology, transparent reporting, and user-friendly dispute resolution at a fraction of the cost.

SIMPLY POWERFUL

Combined coverage in a self-service platform

ResolveLab combines Ethoca and Verifi alerts into a single self-service dashboard. That means lower costs, increased control, and a better customer experience.

More to Offer

Fewer chargebacks, healthier MIDs

By resolving inquiries before chargebacks are filed, you can lower claims by as much as 30%, helping you decrease fees and maintain a healthy reputation with processors and banks.

Why ResolveLab?

Others can’t match our performance or our price

Protect Your Processing

Lower chargebacks by up to 30% by resolving inquiries before they become disputes. Maintain safe chargeback rates and safeguard processing.

Simplify Accounting

Resolving customer disputes through refunds means streamlined accounting, transparent costs, and more accurate reporting.

Keep Customers Happy

Increase customer satisfaction and loyalty by settling issues and refunding disputes in days – not months.

Self-Service Dispute Response

Streamline your business with our all-in-one platform

ResolveLab enables business owners to quickly and easily analyze, respond to, and automatically resolve disputes.

Manage Multiple Accounts

With ResolveLab, you can manage more than one merchant account on the same platform. Advanced search features let you filter results by MID.

Benefit from an Intuitive Interface

User-friendly platform works with your existing systems for a simplified learning curve and stress-free staff training.

Track Results with Advanced Reporting

The basic portal provides detailed reporting and analytics to monitor ROI. Get enhanced features by connecting directly to your payment provider/CRM.

Start Seeing Results within Hours

Connecting ResolveLab is intuitive, with no specific equipment or processor required. Most users can be set to start receiving alerts in as little as 24 hours.

Resolve payment disputes before they become chargebacks